Thanks Guys
The dealer is an off shoot of a Coventry BMW dealer, they basically sell a selection of trade ins from the Volvo dealership they own and the BMW dealership they own. When I test drove the car the service warning was showing and they said they would sort this, however it looks like this was just an oil service as prior to handing the car over they put it into BMW and they carried out the oil service, mircro filter and pollen filter.
If the car had been checked properly I would of thought, brakes would have been noticed, upper arm play noticed and maybe the turbo pipe. On checking the tyres (rears specifically) and noticing the inside wear, I would of thought it prudent to check geometry and arm play. I am not a mechanic, but the car I traded was an E91 33OD MSPORT, last year I had outside tyre wear, so had the geometry and suspension checked out as soon as the new tyres went on, it was the geometry that was out. And after that mpg went up and tyre wear was normal.
The car does not have a BMW warranty on it, just a 6 month private one, but to be honest I am quoting the 6 months buyers rights from citizens advice, it quotes your rights and I have quoted it to then word for word.
I started off emailing them and told them of the issues I had discovered this week, I said I would like to sort it out with them in first instance and would like to know to what extent they were going to cover some of these costs, their response was to blame me, then I changed tone to the legal routes and gave them 7 days to allow them to change their mind. I have told them that I think it best they address these issues otherwise I will make it very public and that's not going to be what any of us want.
To be honest I could live with the reversing camera issue, I could also accept the oil leak job as it does not appear to be a big deal. But when you get this attitude from them it makes me gun for the lot to be covered.
I don't accept the top arm fault, tyre issue and front brake replacement. They would have known if they had checked.
The rear pads and discs will need replacing in 5000 miles, and I accept this as that is what I would call a reasonable time and mileage lapse since purchase. I don't think I am unreasonable, in fact I know I am not, but I can be stubborn when I know I am right, VERY STUBBORN. And as a layman buying a car from a dealership, and not a back street garage or private seller I have a right to expect certain levels of recourse. Otherwise I could have spent less and took my chances.
There have been hick ups with them from the start, first they were not forthcoming in returning £1000 deposit until reminded, I still have not received the log book from DVLA, and so the week before last had to ask if they had sent it off to DVLA, they still have not come back to me on that one, and now this little lot.
Like I say I love the car, not looking to give the car back, get a refund or anything like that as the rest of the car is good, as confirmed by Clayton cars when they found this lot. They said its a very good car, you just need to get these issues sorted by them as they are liable and have not shown you due care before handing it over. They have until Wednesday to give me an answer either way. After that I will name and shame, if people have not worked out who it is already
, all seemed well and I love the car apart from the reversing camera not seeming to work ::), but then last week the front brake service light came on. I booked the car into Clayton Cars in Bristol to have the pads checked.
