Internet slow

wilkoturbo · Post by **wilkoturbo** » Sun Jun 03, 2012 11:12 am

Here we go , go easy on me lol , I have a live box cd20 for 6 years the internet has been fine really fast all good but I've never been billed for it ! In the beginning it was free for a phone contract deal when that finished I'd have to start paying but they never billed me , but the other day it's gone really really slow can't watch YouTube takes mins to open pages ! But the connection between iPhones iPads laptops to the wifi box is fine just the Internet speed what can I do before running out and buying an Internet deal ??

wilkoturbo · Post by **wilkoturbo** » Sun Jun 03, 2012 11:19 am

X5Sport · Post by **X5Sport** » Sun Jun 03, 2012 11:39 am

Are you on a 'bundled' system where ZeroRange provide your line, or a BT line? Try checking the line on http://www.speedtester.bt.com which will check the physical link between you and your exchange. It might work on a non-BT line.

Also try Ookla's Speedtest.net Mobile Speed Test on the App Store and that will report you system performance between you and a remote server.

It could be an issue with EE's (as Orange now call themselves) own system, or a line fault, or they've spotted you and 'throttled' your line speed, or your router/modem is failing. Have you tried rebooting the router/modem as a first step?

I changed my router recently and have seen a 25% jump in my outbound data rates although the inbound remains at around 5.5MB/s (no fibre, cable or fast 24Mbps broadband services here).

wilkoturbo · Post by **wilkoturbo** » Sun Jun 03, 2012 11:58 am

Think it's a bt line orange router I don't download much at all just use the web but it's just super slow the livebox seems fine ??

X5Sport · Post by **X5Sport** » Sun Jun 03, 2012 12:24 pm

The tools listed will give you some figures then. The BT one only needs your phone number, the Ookla one is free and just sends and package of data between you and another box on the web so telling you the 'ping' time (round trip time for a 'Hello' packet) and your Internet speed as well.

wilkoturbo · Post by **wilkoturbo** » Sun Jun 03, 2012 1:52 pm

wilkoturbo · Post by **wilkoturbo** » Sun Jun 03, 2012 1:55 pm

sorry other one was on 3G

X5Driver · Post by **X5Driver** » Sun Jun 03, 2012 1:59 pm

If you got a new router and set it up with your old username etc you probably still wouldn't get a bill. Could try changing filters mobiles use so little data they probably wouldn't notice reduced speed as much. Maybe try another laptop/ pc to confirm its the router. You haven't put any new things like digibox in to phone line without filters?

wilkoturbo · Post by **wilkoturbo** » Sun Jun 03, 2012 2:04 pm

It's all sins we had sky fitted he put the anytime cable in the livebox I've unplugged it ?!

X5Sport · Post by **X5Sport** » Sun Jun 03, 2012 2:15 pm

Yikes! The 'ping' time is about average as is the outbound rate, but the inbound is rubbish as you suspected. What figures did you get off the BT Tool - which I think only works via a PC as it needs Java to run. One thing you could try is physically unplugging the router from the line as that will reset the link between you and the BT exchange.

You could also try changing the frequency that the wireless is using in case someone has set up another wireless system on the same channel as yours is operating on.

No idea why the Sky system should be affecting it though, unless it's downloading or Orange have put some kind of cap which you've exceeded perhaps?

wilkoturbo · Post by **wilkoturbo** » Sun Jun 03, 2012 2:23 pm

Could I just buy any router box ??
Username
Password wep key ???

Sorry I'm not very good a things like this

wilkoturbo · Post by **wilkoturbo** » Sun Jun 03, 2012 2:26 pm

How do I change the feq then ??

X5Sport · Post by **X5Sport** » Sun Jun 03, 2012 2:29 pm

You can. If possible get one which supports Wireless Standard 802.11n as this is currently the fastest at 300Mbps for your internal wireless network.

Also drop WEP as it is very insecure. Switch to the WPA/WPA2 standard which is much more secure. Most new systems support it as do your idevices.

You just need your full Orange log in details for connecting the router to the line which you then put into the new router and then follow the instructions for setting up wireless. Unplug the old unit from the BT line and plug the new one in. Can't help the specifics of setting up Orange, but they should have provided you with all the necessary usernames and passwords.

wilkoturbo · Post by **wilkoturbo** » Sun Jun 03, 2012 2:45 pm

Are we thinking its the box at fault ??

I'll get the full details out the loft now

What router would you recommend ??

Many thanks Paul

X5Driver · Post by **X5Driver** » Sun Jun 03, 2012 2:49 pm

I would reset everything once sky unplugged and try that first.

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