XSeries-forum

Posted: **Tue Sep 03, 2013 8:59 am**

Very nice stable OP loving the 1M a nice rare fun drivers car, hope you enjoy your X5 I love the road presence they have.

Have fun

I also used to live fairly near to ABP spent just over two years in sandbach they have a fantastic reputation.

Posted: **Fri Sep 20, 2013 5:54 pm**

[quote="ChrisABP"]
My 1st post here on xdrivers so go easy on me...

My wife decided we needed to switch the family estate car (and her everyday wheels) for an SUV so after talking her out of a Q5 she fell the the charms of the E70 M-Sport.....

Just after this process a good friend of ours offered us his 2010 X40D M-Sport finished in Alpine white and furnished with most of the desirable options so we struck a deal and here we are!

Collected the car just 3 weeks ago with 24k on the clock. Drives lovely and performance is quite amazing for a vehichle of its type and size.

As it only has 3 months of warranty left and with a family driving holiday to france coming up I went for a long drive and looked over the car coming up with a list of work for the local dealers to get their teeth into whilst BMW would still be paying!

So it went into Bluebell BMW in Crewe two weeks ago (much to the wifes annoyance) and its still there now and will be for some time..... Apparantly BMW UK are suffering with a parts supply issue and it may be some time before its resolved so we now have to plan for time without the X5.

Credit to Bluebell as after some moaning they have agreed to give us a 2013 5-series Touring M-Sport to use for our upcoming holiday and until the X5 is finished.

Work being carried out includes:
New Small Turbo (Noisy between 2,200 & 2,400RPM)
Rear window seals (at top of windows)
Rear wheel arches to be painted due to stonechips and protective strips installed
Sills to be painted due to stonechips
Front brake discs & pads (warped / vibration)
Fuel filler cap tether cable split
Both X-Drive badges on doors corroded
Drivers sun-visor marterial wrinkled
Drivers side roof bar being replaced (shadow line finish pitted)
Wheel centre caps all corroded
All four 20" alloy wheels corroding around centre caps
Sat Nav doesn't allow full postcode entry

I'm sure once we get it back it will be fantastic....

Chris
[/quote]

AHHHHHHhhhhhhhh >:(

X5 is still in at the dealers.....over 9 weeks now

Issue after issue after issue after back ordered part after back ordered part after wrong part after back ordered part.......

Now told it will be ready for collection next week to which my wife replied it will be like having a new car all over again!

They have decided to replace the larger of the two turbo's to cure the noise (I still think the smaller was most likely cause) so we will find out next week if they were correct! If not it might be a few more weeks!

Frustrated but at least its FOC warranty work!

Chris

Posted: **Fri Sep 20, 2013 6:13 pm**

Not very helpful......and the parts back order problems are getting sillier by the week!

I feel for you.

Richard

Posted: **Wed Oct 02, 2013 12:58 pm**

So we had a call early last week to say the car was finished and ready for collection BUT would I go to the dealers to drive the car to check the noise had been cured..... Strange request I thought!

So off to the dealers and within 5 minutes of driving the noise was exactly the same as before!!! So it wasnt the turbo as suspected!

Dealers very apologetic and will sort it ASAP but at the time had no idea what could be causing it. I took a senior technician out with me and he heard it as soon as I demonstrated it. He had no idea what it was be he heard it which helped.

They needed the 520 Touring back to sell as we had done just shy of 3,000 miles in it and it was a demo car so they gave us a brand new X3 2.0D M-Sport in replacement which was nice.

Had a call on Monday saying that they had rigged up various microphones around the car and the only noise was from the front diff! A new diff was ordered and I awaited the call. At 10am this morning our X5 pulled up outside work with a BMW technician smiling asking for me to drive the car again as the noise had been cured! And it was gone which is a result! It appears the noise was some play in the front diff which was only evident under load at the RPM range as that is when maximum torque is produced. So driven gently off-boost it wouldn't happen as not being put under full torque load. The technician seemed very happy indeed as he had been lying in bed thinking about what could have been causing the noise and finally he found the fault and cure.

So back to the dealers the car went to be finished off, valeted and hopefully back in our care tomorrow!

All good fun especially whilst under warranty

Chris

Posted: **Wed Oct 02, 2013 1:24 pm**

Does sound like they tried hard to sort it and fair play on their customer service.

Only criticism would be the loan cars but if you weren't too fussed then not a problem

Posted: **Thu Oct 03, 2013 8:56 am**

Epic but glad finally sorted and good on them for the persistence and resolution.

Posted: **Fri Oct 04, 2013 10:06 pm**

Finally got the X5 back today and all is fixed so top result!

Really pleased with Bluebell and they have gone out of their way to sort the issues to our satisfaction.

Car fully valeted, full tank of fuel and a very generous compensatory offer which was very welcome.

All in all a great effort by BlueBell BMW in crewe.

Chris

Posted: **Sat Oct 05, 2013 12:10 am**

I purchased my old 520d from bluebell Crewe & used to get the 330d serviced there for two years aswell, i have always had great service from them & it's nice to be able to have some trust in a dealership as you don't always know what you are going to get.

Posted: **Sat Oct 05, 2013 1:44 pm**

Went there to pick up parts a coupe of times and they were very friendly and helpful. Good result.

Posted: **Sat Oct 05, 2013 1:45 pm**

[quote="Raj"]
Went there to pick up parts a coupe of times and they were very friendly and helpful. Good result.
[/quote]

Did you actually or are you just trying to up your post count again!!!???

)

Posted: **Sat Oct 05, 2013 1:58 pm**

[quote="535dboy"]
[quote="Raj"]
Went there to pick up parts a coupe of times and they were very friendly and helpful. Good result.
[/quote]

Did you actually or are you just trying to up your post count again!!!???