Not an ‘X’ but is an Xdrive
Posted: Sat Nov 27, 2021 8:35 pm
So after a deep and meaningful discussion with the dealer today, we’ve decided to keep going with this order and make a final decision on 17 Dec. It now all hangs in BMW themselves being more open and honest with both their customers and their dealerships because at present there’s more current information in forums such as this one than there is available to dealerships (often the case I know).
So far we’ve had the following de-specced by BMW:
Passenger lumbar support and backrest width adjust
Wireless charging
Enhanced Bluetooth
Standard Bluetooth (as of this week)
Touchscreen functions
Reverse Assist functionality
Potential loss of power tailgate
The last 4 have only resulted in BMW offering a goodwill gesture of £500. Given this is part of a pack that costs more than £3k and completely hamstrings it, I can see why people are walking away from orders. (2 there this week).
The Dealer is being good as gold, and I think are just as frustrated with BMW. If the order does get cancelled in 3 weeks time the dealership still has to take the car themselves. They’ll fully despec it and have said that given how they can’t get new cars either, they’ll have no issue selling it, even in poverty spec.
We’ve decided on a decision point of 17 Dec and if neither side has any confidence in things getting put back then we’ll pull out of this one and get our deposit back. There’s an LCI version coming next June so we’ll defer until then and try again, though I wonder what state production will be in by that point. Probably means that from the point at which we started looking until delivery will be around 18 months.
We had a look at the 4-series but the headroom is too low for me, even with the seat fully down. That’s a real shame as it also eliminates the i4 from the mix too. They did have an iX in the showroom, and that’s a really great car, but not at £118k for the version with 350 miles of usable range. The 250 mile version is about £80k and as I said the the Sales Manager, that cost has got to drop by at least 1/3rd before people will buy in any real numbers. Even the i4 is more than 70k new. When you add in the extra cost of a charging unit (13A charging takes 37 hours from dead!) and no grant because of the price of the car, it’s still too much for the average buyer.
The bit that really annoys is that you can still fully configure the cars we’ve been looking at on the BMW Configurator but when you send that build to a dealer they tell you it can’t be built. When challenged, BMW GB wanted me to tell them which particular models. I politely informed them that it was their configurator and they should know what can’t be built and not rely on customers to spot the issues. That just further highlights the arrogance of the company and it’s in country customer support. The same issues are being reported globally.
Other manufacturers have just done a ‘Stop Sell’ on certain models, but not BMW. I would have said that if the order is accepted, then it should be built as spec, and from a certain date then that model goes unavailable. BMW are still offering everything and it isn’t until build that options get removed. Odd way to treat customers!
So far we’ve had the following de-specced by BMW:
Passenger lumbar support and backrest width adjust
Wireless charging
Enhanced Bluetooth
Standard Bluetooth (as of this week)
Touchscreen functions
Reverse Assist functionality
Potential loss of power tailgate
The last 4 have only resulted in BMW offering a goodwill gesture of £500. Given this is part of a pack that costs more than £3k and completely hamstrings it, I can see why people are walking away from orders. (2 there this week).
The Dealer is being good as gold, and I think are just as frustrated with BMW. If the order does get cancelled in 3 weeks time the dealership still has to take the car themselves. They’ll fully despec it and have said that given how they can’t get new cars either, they’ll have no issue selling it, even in poverty spec.
We’ve decided on a decision point of 17 Dec and if neither side has any confidence in things getting put back then we’ll pull out of this one and get our deposit back. There’s an LCI version coming next June so we’ll defer until then and try again, though I wonder what state production will be in by that point. Probably means that from the point at which we started looking until delivery will be around 18 months.
We had a look at the 4-series but the headroom is too low for me, even with the seat fully down. That’s a real shame as it also eliminates the i4 from the mix too. They did have an iX in the showroom, and that’s a really great car, but not at £118k for the version with 350 miles of usable range. The 250 mile version is about £80k and as I said the the Sales Manager, that cost has got to drop by at least 1/3rd before people will buy in any real numbers. Even the i4 is more than 70k new. When you add in the extra cost of a charging unit (13A charging takes 37 hours from dead!) and no grant because of the price of the car, it’s still too much for the average buyer.
The bit that really annoys is that you can still fully configure the cars we’ve been looking at on the BMW Configurator but when you send that build to a dealer they tell you it can’t be built. When challenged, BMW GB wanted me to tell them which particular models. I politely informed them that it was their configurator and they should know what can’t be built and not rely on customers to spot the issues. That just further highlights the arrogance of the company and it’s in country customer support. The same issues are being reported globally.
Other manufacturers have just done a ‘Stop Sell’ on certain models, but not BMW. I would have said that if the order is accepted, then it should be built as spec, and from a certain date then that model goes unavailable. BMW are still offering everything and it isn’t until build that options get removed. Odd way to treat customers!