Software upgrade..got a call to book car in. Anyone else recently?

Storm_x5 · Post by **Storm_x5** » Wed Sep 26, 2012 6:56 pm

I rang BMW and they are refusing to give any details of what the software upgrade does.

sramsay · Post by **sramsay** » Wed Sep 26, 2012 8:06 pm

I would say probably a good thing. This whole episode demonstrates a complete lack of understanding of security by BMW. Hopefully the exposure means someone on the right side of the law will have a go at cracking it to see if they've actually fixed the root cause, rather than patched the immediate exploit.

X5Sport · Post by **X5Sport** » Wed Sep 26, 2012 9:42 pm

[quote="Storm_x5"]
I rang BMW and they are refusing to give any details of what the software upgrade does.
[/quote]
Closes a rather large hole in the control software, but other than that they're keeping :-X

As far as getting it properly sorted, the email exchange I had with the motoring press earlier in the year said Thatcham were involved in getting the fix sorted out. I'm not sure if I'm supposed to be reassured by that though, especially considering these cars already had Thatcham 1 ratings.

Unless the supply of dodgy keys dries up alongside the availability of cheap programmers, then we can only hope that the software change is just one of a number of new security 'layers' that are being introduced by BMW and that important lessons have been learned.

What does slightly intrigue me though is that the X5 and X6 are being fixed already - and that's taken a year - yet it's going to take another 8 weeks to solve the other BMW models. Must be a more serious issue in the rest of the range?

sramsay · Post by **sramsay** » Tue Oct 09, 2012 9:54 pm

Got a call from my local dealer who did the 'quality upgrade' a few weeks back. Apparently they need it back in to update the 'quality upgrade'.

Not impressed with BMW at all. It took them two attempts to get the chipping issue sorted as well.

X5Sport · Post by **X5Sport** » Tue Oct 09, 2012 10:03 pm

Hmmm.......customers being used as Beta Testers eh? Oh well perhaps I'll be getting another call too

535dboy · Post by **535dboy** » Wed Oct 10, 2012 6:32 am

This is why I didn't rush to do mine!

Storm_x5 · Post by **Storm_x5** » Fri Oct 12, 2012 6:01 pm

Is there an emerging trend of updates being re-done???

Shez1878 · Post by **Shez1878** » Fri Oct 12, 2012 9:04 pm

Booked in for the 26th at Sytner Solihull. Wish me luck!

X5Sport · Post by **X5Sport** » Fri Oct 12, 2012 9:40 pm

[quote="Storm_x5"]
Is there an emerging trend of updates being re-done???
[/quote]
Not had another call about mine........so far.

Black X5 · Post by **Black X5** » Fri Oct 12, 2012 11:01 pm

[quote="Shez1878"]
Booked in for the 26th at Sytner Solihull. Wish me luck!
[/quote]
They are normally quite good- it's where I had mine done! Good luck!

55NF · Post by **55NF** » Tue Oct 16, 2012 6:51 pm

Had my X5 40d updated today. Registered Sept 2011 so one of the last 'old' software X5's as Oct 2011 onwards alreday has the latest software.

The Service sheet states:

1. A0060941 Comfort Opening Conversion

2. U C/D

BMW Customer Service is shocking. Bloke turned up & left a new 3 series on my driveway, not for me to use he said.... this was just his transport to & from the dealership! I've only had a new 40d & 1 Series Sport from them in the past 12 months.

Jalf · Post by **Jalf** » Tue Oct 16, 2012 7:04 pm

Mine got done the day before its upgrade, two and a bit weeks ago I think :blink:

Will I need another update then?

X5Sport · Post by **X5Sport** » Sat Oct 20, 2012 9:36 pm

[quote="55NF"]
BMW Customer Service is shocking. Bloke turned up & left a new 3 series on my driveway, not for me to use he said.... this was just his transport to & from the dealership! I've only had a new 40d & 1 Series Sport from them in the past 12 months.
[/quote]
Hmm, mine is better than that. They do collect/return mine, but always offer a courtesy car should it be needed.

IvanG · Post by **IvanG** » Fri Oct 26, 2012 5:43 pm

Got mine done today. Dealer expected to have it "all day" but it only took 2 hours for my July 2011 E70

jeremy · Post by **jeremy** » Fri Oct 26, 2012 6:20 pm

I got a letter a couple of weeks ago from my dealer:

"As part of ongoing quality analysis at BMW, it has been established that there is a possible software instability issue with this vehicle. As such there is a small software coding update that needs to be done on your car, which includes removing a very seldom used window opening function from the driver's door lock. This is the one where you use the mechanical key blade directly in the door lock barrel to open the windows electrically.

This function has been abused in the past by thieves who have violently broken the door lock barrel out and opened the windows, to gain access to the interior of the car. After the update has been carried out you will still be able to open the windows by holding the unlock button on the key fob as before. It therefore makes sense for us to offer this update to you now, rather than wait for the next time we see your car in for service.

The update is very small and we'll only need the car for around one hour."

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