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Iphone Problem

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kena
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Iphone Problem

Post by kena » Tue Mar 29, 2011 9:02 pm

I have an Iphone 3GS 32gb.
I have had it for about 8 months now on the O2 network.
Recently the phone has been switching off and rebooting during calls :evil:
It can happen at any time during a call, sometimes 1 minute, sometimes a lot longer.
Phoned O2 and they said to do a reset using itunes.
Anyone else have an iphone that is/has done this and did a reset solve the problem.
I am a bit sceptical about this but will try anyway.
The phone is still under warranty, should I demand it be changed.
I use the phone for business as well as personal and there is nothing worse than dropping a call when on a business call, has happened twice today :evil:
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Sanj
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Re: Iphone Problem

Post by Sanj » Tue Mar 29, 2011 9:15 pm

Go for the warranty Kena, they should replace it. But explain to them you may not be able to replicate the problem instore. With such cases they do a straight replacement - my wife's 3GS was done so in similar fashion. Can't remember what the prob was tho... :oops:

You done the usual reinstall, etc? Not jailbroken, right?
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kena
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Re: Iphone Problem

Post by kena » Tue Mar 29, 2011 9:26 pm

No the phones not jail broken.
All I have done is upgrade to IOS4 on O2s recommendation.
I ordered the phone direct from O2 over the phone for my last upgrade.
Will my local O2 store replace it or will I need to go direct back to O2.
Only ask as I have heard the stores are only franchises.
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Sanj
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Re: Iphone Problem

Post by Sanj » Tue Mar 29, 2011 9:34 pm

Ask Apple direct - they will ask for it to go to an Apple Store.

Did you have any problems before the upgrade to IOS4 (4.3 I take it)? If not, then could be the upgrade that is causing your prob...?
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kena
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Re: Iphone Problem

Post by kena » Tue Mar 29, 2011 9:41 pm

No no problems.
The phone came with IOS3. something on it. I have only upgraded to IOS4, nothing higher than that.
Just been reading the net and even people with 4.3 having same problem.
As it is the phones not fit for purpose, especially when on business calls.
And all I have done is upgrade the operating system which is put out by Apple.
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Sanj
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Re: Iphone Problem

Post by Sanj » Tue Mar 29, 2011 9:48 pm

In that case phone Apple and ask to be booked in for the Genius Bar. Once you get that appointment, you should walk away with a working phone (be that replaced or otherwise).

PITA is going there and taking a day/time off... :thumbsdown:
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kena
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Re: Iphone Problem

Post by kena » Sat Apr 02, 2011 9:17 am

Booked in for genious appointment at nearest Apple shop on sunday morning in the Metro centre ( I hate that place :x ).
So hopefully they will be able to sort it.
My bloody Dell laptop is acting up now so unable to do a itunes backup at the moment :cry:
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Re: Iphone Problem

Post by X5Sport » Sun Apr 03, 2011 4:07 am

Had to have my iphone 4 done by Apple after it locked out during the upgrade process for 4.3. The Apple Shop in Milton Keynes fixed it and brought it fully up to date. Make sure you have a backup! You will lose all your data on the phone as they do a factory restore and reload. When you get home you need to resynch your apps, contacts and everything. The advice I had was do not restore from one of your backups as you may get the 'glitch' back. My 4 has worked fine and I did not lose anything, but I did not upgrade again to 4.3.1 just before I came away in case it did it again. Will upgrade when I return home.

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kena
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Re: Iphone Problem

Post by kena » Sun Apr 03, 2011 1:43 pm

Went into the Apple store this morning and they have replaced the phone with a new one. :thumbsup:
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Iphone Problem

Post by ITBarbie » Sun Apr 03, 2011 3:12 pm

[quote=""kena""]Went into the Apple store this morning and they have replaced the phone with a new one. :thumbsup:[/quote]
Glad it's sorted. Take it, it was dead then and they couldn't restore?


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kena
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Re: Iphone Problem

Post by kena » Sun Apr 03, 2011 7:40 pm

[quote=""ITBarbie""][quote=""kena""]Went into the Apple store this morning and they have replaced the phone with a new one. :thumbsup:[/quote]
Glad it's sorted. Take it, it was dead then and they couldn't restore?


Sent from my iPhone using Tapatalk[/quote]
They didn't even try.
Asked what the problem was. Told them and that it had been like this for about 4 months so guy just said I'll give you a new one.
I wasn't going to argue with that :)
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Iphone Problem

Post by ITBarbie » Sun Apr 03, 2011 8:10 pm

Too flipping right. It's obviously a known issue then which is rubbish but at least they are trying to rectify issues :-)


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Sanj
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Re: Iphone Problem

Post by Sanj » Sun Apr 03, 2011 8:15 pm

So what's the verdict - do the 4.3 upgrade or not (on the phone)?

Or wait, if so - how long?
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Re: Iphone Problem

Post by bazzyboy » Sun Apr 03, 2011 9:14 pm

4.3.1 on mine when u download make sure ur itunes is set only to download one app at a time untick the simultaneous download box & all will be fine
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kena
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Re: Iphone Problem

Post by kena » Mon Apr 04, 2011 6:00 pm

The new one has 4.2 something on it. The guy in the shop said it would be ok to upgrade to 4.3 if I wantd to, but haven't done it yet.
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