Burst pipe somewhere - will it be covered by warranty

Chompers · Post by **Chompers** » Thu Jan 13, 2011 2:04 pm

Agree with PVR

battery needs disconnecting aleast 15 minutes if not a bit longer to save Air Bag issues. Is your extented warranty a BMW AUC one? if so I would be amazed if this was not covered. However if it only looks like an hours work then fair enough and good luck

StumpyPete · Post by **StumpyPete** » Thu Jan 13, 2011 2:21 pm

[quote=""pvr""]Take out seat means disconnecting battery, right? To avoid the airbag light coming on.[/quote]

yep...but was wondering if I could get away without disconnecting the seat as I only need to tilt it back as there is a split in the carpet halfway along the seat. So plot would be remove front two bolts, loosen the rears to allow it to tilt backwards, then lift the carpet.....but first of all need to find a T50 key!

Rusty · Post by **Rusty** » Thu Jan 13, 2011 6:31 pm

I know it's not quite the same car, but this was a very common problem on the Galaxy I had before. VW had put a pipe joint in the passenger footwell and the first sign of ice resistance and the pipe would pop off and leave you with a very soggy car.

Some superglued the joint which IMO isn't the best solution, so I used some small tiewraps to ensure pipe was secure on the connector then covered it all with self amalgamating tape just in case. Then should any freezing happen again, I inserted an in-line connector in the engine bay just before the pipe dissapeared through the bulkhead.

This may be worth considering on the X's if the cold weather is likely to become a regular thing.

Bungie · Post by **Bungie** » Thu Jan 13, 2011 8:07 pm

[quote=""StumpyPete""][quote=""pvr""]Take out seat means disconnecting battery, right? To avoid the airbag light coming on.[/quote]

yep...but was wondering if I could get away without disconnecting the seat as I only need to tilt it back as there is a split in the carpet halfway along the seat. So plot would be remove front two bolts, loosen the rears to allow it to tilt backwards, then lift the carpet.....but first of all need to find a T50 key![/quote]

I brought a torx set from Halfrauds which goes up to T50 for about Â£10 with lifetime garauntee.

StumpyPete · Post by **StumpyPete** » Thu Jan 13, 2011 8:14 pm

[quote=""Bungie""][quote=""StumpyPete""][quote=""pvr""]Take out seat means disconnecting battery, right? To avoid the airbag light coming on.[/quote]

yep...but was wondering if I could get away without disconnecting the seat as I only need to tilt it back as there is a split in the carpet halfway along the seat. So plot would be remove front two bolts, loosen the rears to allow it to tilt backwards, then lift the carpet.....but first of all need to find a T50 key![/quote]

I brought a torx set from Halfrauds which goes up to T50 for about Â£10 with lifetime garauntee.[/quote]

That was my plot for tomorrow morning!

StumpyPete · Post by **StumpyPete** » Fri Jan 14, 2011 11:42 am

The plot thickens.....

..... apparently BMW have redesigned the pipe and there is a new part. The new pipe is routed across the bulkhead in the engine bay and then through a grommet in the passenger side past the pasenger seat where it then connects with a second pipe going to the actual nozzle. Given that BMW have redesigned the pipe (inherent design flaw); I'm asking BMW GB to make a contribution to having it fitted. I'll let you know what they say - but I'm not holding my breath!!

Turks · Post by **Turks** » Fri Jan 14, 2011 12:00 pm

If the current design of the part is going to continue to fail then it would be in their interest to carry out the remedial work to install the newly designed part. I hope that they do this gratis! It'll cost them alot in the long run in warranty repairs if winters keep coming the way they have the past two years.

Turks.

StumpyPete · Post by **StumpyPete** » Wed Jan 19, 2011 12:48 pm

BMW GB effectively told me to sod off. So I'm on my own to fix this. I was going to buy a new E70 this year as well, but now considering a Q7.

Turks · Post by **Turks** » Wed Jan 19, 2011 1:43 pm

WTF?!!!

Smatty · Post by **Smatty** » Wed Jan 19, 2011 4:25 pm

Took it in Monday, got the courtesy car as I was told it would be a 2-3 day job.

Get a call Monday afternoon, saying they've had a look can't find a leak so I can pick it up

I was a tad surprised at this, and wondered where the 2 x washer bottle fill ups had disappeared to. I also asked, had they actually filled the washer bottle before inspecting. It transpires they hadn't thought of doing this

As such, they kept it overnight where they would fill it up, put paper underneath the motor and check in the morning. But I should pop in anyone because they are confident there is not fault.

Quel surprise, they ring me next morning saying there must be a leak, as washer bottle empty but no puddles underneath the car. So its been stripped and the leak found (as they were meant to do) and its got into the insulation which needs replacing. Don't get it back till tomorrow but at least its fixed.

WTF are they playing at anyway, not even filling it with water to see if its leaking

X5Sport · Post by **X5Sport** » Wed Jan 19, 2011 4:37 pm

That'll be because the computer diagnostic system didn't tell them too!!

Their 'Technicians' - as they like to call themselves, are a clueless lot and it seems some of them at least can't follow the computer's prompts and then they can't think for themselves and don't seem to be able to problem solve from first principles. I can't believe they went looking for a leak without first filling the bottle - I mean FFS!!! That really is a silly error.

As for BMW GB's attitude - that's normal nowadays. The told me the same thing when my Auto box failed at 41k miles. Their answer was we're not showing you any goodwill becuase you haven't shown us any. When I asked him what he meant, his answer was that I had not bought an extended warranty from them. The fact that (a) they never offered me one, and (b) the Supplying Dealer had ceased to exist went straight over his head!! The local Dealer was as surprised as I was. They really expected BMW to pay for the new box and 50% of the labour. Alas not. Warranty Direct coughed for it though - and they asked for good will too. BMW told them where to go!!

bayrak · Post by **bayrak** » Wed Jan 19, 2011 7:59 pm

I'd be tempted to name & shame the dealer on this and any other BMW owners site

Turks · Post by **Turks** » Thu Jan 20, 2011 3:34 am

I have been let down by BMW now a couple of times. I have had the suspension fixed, within 10 min of getting the keys I was back in asking them why it was still broken and they replied "oh well it only looked like one of the Air Struts needed replacing, the other one looked like it was on its way out but didn't look broken"! I also went in to have my PDC sensors done to put it in reverse in the car park and fault was still there... "computer only said the n/s centre needed replacing"

I have the full BMW Comprehensive Warranty, when my car went in for service they told me that my diff seals were on their way out. I said ok, well its covered under warranty so i'll get it booked in. The service manager then said, "its not covered under warranty as it is only weaping and not leaking... it has to be leaking before the Warranty will cover it" WTF?!

As much as I have been happy with BMW over the years, things like this and then stories like yours leave me with little confidence that they can do things right. Its a crying shame when you have to take your car to an indy to find a problem the dealer couldn't or when you have to take it to an indy to get a second opinion.

I can't believe that they won't honour any goodwill for the leaks on your car. It's terrible customer service and i'm sure you will be thinking twice about buying BMW again - I know I would be if my interior was ruined because of a leaking washer pipe!

Turks.

flyfs6 · Post by **flyfs6** » Thu Jan 20, 2011 5:12 pm

Thing is for a goodwill claim to be considered it needs be submitted through a dealership, who won't do it without 'diagnosing' and this leaves you liable for the diagnostics if the claim is potentially refused. You can always kick up with customer services. Generally the dealer will want to help you because if BMW authorise the repair then obviously the dealer also makes more money than just the diagnostic charge if you go away.

BMW will not consider a goodwill request directly from the customer.

NewX5 · Post by **NewX5** » Thu Jan 20, 2011 7:00 pm

Poor showing from BMW, I really should not be reading this especiall as this is my 1st BMW.

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